FAQs

Frequently Asked Questions - Shipping & Returns

Shipping Information

How long will it take to receive my framed art print?
Orders are typically processed within 2-3 business days. Delivery times vary by location: UK orders usually arrive within 3-5 business days, while international orders may take 7-14 business days.

Do you offer international shipping?
Yes, we ship framed art prints worldwide. Shipping costs are calculated at checkout based on your location.

How are the prints packaged?
All framed prints are carefully packaged with protective corners, bubble wrap, and sturdy cardboard to ensure they arrive in perfect condition.

Can I track my order?
Yes, you'll receive a tracking number via email once your order ships so you can monitor its progress.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition and packaging.

How do I initiate a return?
Contact us with your order number and reason for return. We'll provide you with return instructions and a return label if applicable.

Who pays for return shipping?
If the return is due to our error or a damaged item, we'll cover return shipping. For other returns, the customer is responsible for return postage.

What if my print arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

Can I exchange my print for a different size or design?
Yes, exchanges are possible subject to availability. Please contact us to arrange an exchange.